In those rare cases where do you don’t have the perfect environment with a proper test installation and all the necessary resources behind it, you might have to do troubleshooting in a live(or dead) production environment.
NetScaler introduced native OTP (One Time Password) some time ago, which you can incorporate in the login process as long as you have AD servers ready to use as a database.
During the login flow, you might want to extract which group(s) a user is a member of, and based on that information change the login flow.
Adding links to the login process is helpful to present the user with additional information, or linking to a portal page where they can create a service ticket.
Introduction Users that forget their password usually adds unwanted queues to helpdesk. Wouldn’t it be nice, if the user’s themselves could reset their own password?