NetScaler introduced native OTP (One Time Password) some time ago, which you can incorporate in the login process as long as you have AD servers ready to use as a database.
During the login flow, you might want to extract which group(s) a user is a member of, and based on that information change the login flow.
Adding links to the login process is helpful to present the user with additional information, or linking to a portal page where they can create a service ticket.
Introduction Users that forget their password usually adds unwanted queues to helpdesk. Wouldn’t it be nice, if the user’s themselves could reset their own password?